Refund policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note: Due to hygiene reasons, underwear and intimate apparel cannot be returned or exchanged.

To start a return, contact us at didemalen@icloud.com. Returns must be sent to: igökalp mahallesi 44 sokak no 1/3 beyaz saray sitesi kapı no 21 İstanbul Zeytinburnu, Turkey.

If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.

Non-returnable items: Sale items and gift cards cannot be returned.

Exchanges: The fastest way to get a different item is to return your current item and place a new order once the return is accepted.

Refunds: Once we receive and inspect your return, we'll notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at didemalen@icloud.com.